Privacy Policy
Last Updated: March 2026
At Nuneaton Phone Repairs, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our services or visit our website.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, and postal address when you book a repair or contact us.
- Device Information: Make, model, IMEI number, and description of the issue with your device.
- Payment Information: We collect payment details securely through our payment processors. We do not store full credit card numbers.
- Website Usage Data: IP address, browser type, pages visited, and time spent on our site (via cookies).
2. How We Use Your Information
We use your information for the following purposes:
- To provide and manage your repair service
- To communicate with you about your repair status
- To process payments and send receipts
- To improve our website and customer service
- To send important updates about your repair
- To comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service Providers: Payment processors and delivery services necessary to complete your repair
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In the event of a merger or acquisition
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:
- Encrypted communications (SSL/TLS)
- Secure payment processing
- Limited employee access to personal data
- Regular security assessments
5. Your Rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to processing of your information
- Request transfer of your information
- Withdraw consent at any time
To exercise these rights, please contact us at repairsnuneaton@gmail.com.
6. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: To understand how visitors use our site
- Preference Cookies: To remember your settings
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
7. Third-Party Links
Our website may contain links to third-party websites (e.g., WhatsApp, Google Maps). We are not responsible for the privacy practices of these sites. Please review their privacy policies independently.
8. Children's Privacy
Our services are not directed to individuals under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.
9. Changes to This Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have questions about this privacy policy or how we handle your information, please contact us: